SHIPPING& RETURNS
How your box gets to you.And our rule on returns.
SHIPPING
- WHERE WE SHIP We ship within Canada only.
- WHAT IT COSTS Shipping is $12 an order. Orders of $130 or more ship free, so the 4 pack always does. Join our email list and we'll send you a code for free shipping.
- WHEN WE SHIP We ship every order within 48 hours, weekends included. Holidays can add a day.
- HOW LONG IT TAKES Delivery takes 2 to 7 business days after we ship. It depends on where you live. Most large cities take 2 to 4 business days. These times are estimates. They are not a promise.
- TRACKING Every order is tracked. We email you the tracking number when your order ships.
IF IT IS LATE
Once your order is with the carrier, the timing is out of our hands. Weather, holidays and busy seasons can slow things down. We are not responsible for delays caused by the carrier.
If your tracking has not moved in 5 business days, email hello@happimeow.com with your order number.
Your address
Please check your address before you pay. If you spot a mistake after you order, email hello@happimeow.com with your order number as soon as you can.
RETURNS
EVERY BOX IS A MYSTERY BOX. SO WE DO NOT TAKE RETURNS AND WE DO NOT GIVE REFUNDS.
You do not know which design you will get. That is the surprise.
This also covers getting a design you already have, and choosing a size that does not fit. Please read the size guide before you order.
If your box arrives damaged
Email hello@happimeow.com within 7 days of delivery. Send us your order number and a photo of the damage.
If we made a mistake
If we sent the wrong size, or something is missing from your order, email hello@happimeow.com with your order number.
Cancelling an order
We ship within 48 hours. If you need to cancel, email hello@happimeow.com with your order number right away. Once your order has shipped, it cannot be cancelled.
STILL STUCK?
Email us, or send us a message on Instagram at @heyhappimeow.
